About Us


Craved-Og was born in 2021, from two friends passionate about streetwear and coveted fashion products.
The pandemic and new dropshipping technology developments have inspired them to turn their hobby into this new business venture.

Craved-Og aims to be one of the most influential
e-stores of coveted streetwear in Europe and worldwide.
Our philosophy is based on a thorough investigation of product quality and product assurance, customer loyalty, integrity and satisfaction.













Contact Us


In order to receive further information about us and our products, please contact us at:

info@topretailing.co.uk

Shipping Policy for
Top Retailing Ltd


Please note that goods are only shipped Monday-Friday, excluding bank holidays. Shipping
times begin when you receive the shipping confirmation email.
Please note that once your order is confirmed, we are unable to amend the delivery address or
method, or any details within your order, such as product, number of products, size, color.
Most UK and European orders will be shipped with DPD, Evri, Royal Mail or UPS.
Most of our international orders are shipped on a DDP (Delivery Duties Paid) basis. This means
that taxes and duties will be added at the checkout accordingly, and the cost of this depends on
the country you are based.
The following countries are shipped to with Delivery Duties Paid:
Australia, Bahrain, Bosnia & Herzegovina, Canada, China, Hong Kong SAR China, Iceland,
India, Indonesia, Isle of Man, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand, Norway,
Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea,
Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Vietnam.
Any other country or region outside the above list is subject to pay taxes & duties set by their
country upon delivery.
Please note, these fees are the sole responsibility of the customer and are non-refundable, even
if you return your order.

CANCELLATION POLICY

The order must be canceled within 8 hours from the time of order, time is needed to cancel
the order and process the refund.

REFUND POLICY

What is your policy for online purchases?
● All sneakers must be returned in their original condition with the sneaker box and an
outer box for protection purposes. Any returns sent back without an outer box may be
refused and sent back to the customer if damaged.
● If your return is not accepted you will be liable to pay for a shipping label to have the item
sent back to you.
● You have 7 days from the date your order was received to return this back to us.
Are there any charges for returns?
● Returns are not free of charge, clients are requested to pay an extra fee for the shipping.
We request any returns sent back from outside of the UK to be returned with tracked
shipping to the following address:

83 Amsterdam Road,
London, E143UU.
How soon will I get my refund?
● Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.
● If you are approved, your refund will be processed and a credit will automatically be
applied to the original method of payment, within 5 working days.
To organize a return, write us an email on info@topretailing.co.uk



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